Support Specialist

Payflip is growing raaaaazingly fast, and is looking for a CS hero! Are you also convinced that wages are not just a matter of some numbers? Always wanted to boost the purchasing power of 11 million Belgians? Do you have an undeniable talent for customer relationship management? Then we want you!

About us

Payflip goes for a revolutionary and logical salary solution for employees. Flexible compensation as a successful next step in any salary policy. Sounds good, right?

Assume that each employee is in control of his or her salary. This leads not only to greater financial well-being, but also to better bonding with the company. We at Payflip are convinced of that. Wages may well be more than some numbers, right?

We are a young, fast-growing start-up. A merry gang of software developers, product specialists, business developers & customer success managers.

Joining the Payflip community is joining a tight-knit team within which you will take on clear responsibilities. Let's put it this way: a Payflipper smells any opportunity for ownership from miles away.

Your role

As a support specialist, you will play a decisive role in our service strategy

You will not only answer questions and solve problems but also unravel the opportunities behind customer challenges. In addition, you will build bridges between different teams to optimally utilize the treasure trove of information from the support section for the better.

You will also help develop a scalable self-serve model that enables users to help themselves in the Payflip environment. But there's more than just devising a strategy. Developed projects must also be tested in practice. We are therefore looking for someone who is not afraid to roll up their sleeves. Someone who is determined to offer thousands of customers the same strong, well-thought-out service together with the team. Is that you? Join our tribe!

About you

• You are a passionate support specialist with at least 2 years of experience in a SaaS company OR a payroll/flex reward consultant with at least 2 years of experience.
  • As a support specialist, you want to gain a lot of knowledge about salary policy.
  • As a payroll/flex reward consultant, you want to sink your teeth into a new environment that sharpens your entrepreneurial side and digital skills.
• You look forward to being the point of contact for pressing questions and ensuring that these interactions are learning and growth moments for both parties.
• You are not afraid to scrutinize existing (operational) methods and figure out how to optimize existing processes.
• You are an initiator pur sang, pragmatic, and an undaunted go-getter. We have it in for people who learn from their mistakes and continue to work on themselves!
  

Not able to check off everything? Not to worry, we know best that superheroes do not exist. People with talent and passion thankfully do!

What do we offer you?

We feel it is only natural to remain true to our mission at all times. This is why we offer you the most optimized salary package in the entire Belgian SME market.

You get from us

• A competitive salary based on our transparent salary table here
• a premier flexible compensation plan
• stock options
• the Alan health care package
• Monizze meal vouchers
• A mobility budget or car
• The ability to work remotely or in the office as much as you like
• Monthly social Wednesdays with the team and monthly innovation Fridays!